If the item you order is currently in stock and is ordered on a business day, it will be available within 24 hours of your purchase. In the event that the color or size that you ordered is out of stock and we are not able to deliver by the desired wear date, you will be notified by a Tiza staff member.

Please keep in mind that as a special occasion store , many of our customers order their items long before their event. Tiza will continue to offer some products and items that take extra time to prepare for shipment.

Please note that dresses designed by US designers will ship from the United States.

Paypal is accepted at Tiza.co.uk. Paypal accounts are easy to setup and get Verified. We only accept orders from Paypal accounts that have been verified and the address confirmed by Paypal.  For new accounts this can take 1-3 days or more.

Due to the nature of the items sold, Tiza.co.uk will not accept returns on any items. *We can exchange items for a different color or size in the same style, but we cannot guarantee that the item will be available. Note: During the months of March, April and May, exchanges may take two weeks or longer, but often happen right away. Tiza.co.uk does not exchange items after the wear date given by the customer during checkout (if one is given)

The customer will be responsible for all shipping, duty and tax incurred during an exchange.  Dresses by US designers must be shipped back to the US for exchange.

*We cannot take returns or exchanges on Sherri Hill pageant dresses over $1,000 because they are custom made for each order.

If you find fault in the workmanship of the gown, it is required that you contact us within three days of the dress delivery to your address. Also, items that arrive damaged may only be exchanged for the same style or store credit. All exchanges must be accompanied by an Exchange Authorization Number that you can request from Tiza staff via e-mail. Please make the number clearly visible outside of the box in which you are returning the item.